Shipping policy

Shipping Destinations

Coastal BathCo ships worldwide from our facility in Australia. We deliver to addresses in the United States, the United Kingdom, Australia, and most other international destinations. If you are unsure whether we can deliver to your location, please contact us at contact@coastalbathco.shop or call +61485906999 before placing your order.

Shipping Rates and Free Shipping

We offer free worldwide shipping on all orders. There is no minimum order value required. Shipping is fully covered by Coastal BathCo regardless of your location or order size. You will not be charged for standard shipping to any destination we serve.

Prices and Taxes

All prices displayed on our website are shown in Australian Dollars (AUD) and are exclusive of applicable taxes. For orders shipped to US destinations, applicable sales tax will be calculated and added at checkout based on the delivery address and current state tax rates. For international orders outside the US, local taxes, VAT, GST, or other duties may apply depending on the destination country's regulations (see International Shipping section below).

Processing and Handling Time

Orders are processed within 1–2 business days after payment is confirmed. Processing time refers to the time between when we receive your order and when it is dispatched from our warehouse facility in Little Mountain, Queensland, Australia. You will receive an email confirmation with tracking information once your order has been shipped.

Business days are Monday through Friday, excluding public holidays observed in Australia and the destination country. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Estimates

Estimated delivery times vary by destination and begin from the date of dispatch, not the date of order placement:

Australia: 3–5 business days
Rest of World (including United States, United Kingdom, and other international destinations): 14–28 business days

These are estimates only. Actual delivery times may vary due to factors including carrier delays, customs clearance procedures, weather conditions, public holidays, remote or rural delivery locations, and other circumstances beyond our control. Coastal BathCo is not responsible for delays caused by the shipping carrier, customs authorities, or force majeure events.

Carriers and Order Tracking

We work with reputable international carriers to ensure reliable delivery. Once your order ships, you will receive a shipping confirmation email to the email address you provided at checkout. This email will contain a tracking number and instructions for tracking your package online.

You can use the tracking number to monitor your shipment's progress via the carrier's website or by contacting us directly at contact@coastalbathco.shop. Tracking information is typically updated within 24–48 hours of dispatch. Please allow this time for the carrier's system to register your package.

If you do not receive tracking information within three business days of placing your order, please check your spam or junk mail folder. If the email is not there, contact us at contact@coastalbathco.shop or call +61485906999 so we can resend your tracking details.

Split Shipments

In some cases, items in a single order may be shipped separately if they are dispatched from different warehouse locations, become available at different times, or are subject to different shipping methods. If your order is divided into multiple shipments, you will receive separate tracking numbers for each package via email.

You will not be charged additional fees for split shipments. All items in your order remain eligible for free worldwide shipping regardless of how many packages are required to fulfill your order.

Delivery Issues: Lost or Damaged Packages

Lost or Significantly Delayed Packages

If your order has not arrived within the estimated delivery timeframe provided above, or if tracking shows no movement for an extended period, please contact us immediately at contact@coastalbathco.shop or +61485906999. We will work with the carrier to investigate the delay and resolve the issue as quickly as possible.

Damaged Packages

If your package arrives visibly damaged, or if the contents are damaged upon opening, please take the following steps:

Retain all original packaging materials, including the outer box, inner packaging, and any shipping labels
Take clear photographs of the damaged packaging and any damaged items
Contact us at contact@coastalbathco.shop.me within 48 hours of delivery with your order number, tracking number, and photographic evidence

This information may be required by the carrier to process a claim. Coastal BathCo will arrange for a replacement or refund as appropriate once the issue has been reviewed. We stand behind the quality of our products and will work to resolve any damage-related issues promptly.

Non-Receipt of Delivered Packages

We are not responsible for packages reported as delivered by the carrier but not received by the customer due to theft, misdelivery by the carrier, or other issues at the delivery address. Please ensure that your shipping address is accurate and secure, and that someone is available to receive the package or that a safe delivery location is available. If you live in an area where package theft is a concern, consider using a workplace address, a trusted neighbor's address, or a carrier hold-for-pickup location where available.

If the carrier confirms delivery but you have not received your package, please check with neighbors, building management, and any household members who may have accepted the package. Contact us at contact@coastalbathco.shop me if you continue to experience issues, and we will do our best to assist you in locating your order or working with the carrier on your behalf.

International Shipping: Customs, Duties, and Taxes

Coastal BathCo ships from Australia to destinations worldwide. For all international orders, including shipments to the United States, the United Kingdom, and other countries, the recipient is responsible for all import duties, customs fees, brokerage charges, VAT, GST, and any other taxes or fees imposed by the destination country. These charges are determined by the customs and tax authorities in your country and are not included in the purchase price or shipping cost.

We have no control over these charges and cannot predict their amount. Customs policies vary widely by country, and rates depend on the declared value of the goods, product category, and local regulations. If your shipment is held by customs, you may be contacted by the carrier or customs broker to arrange payment of duties and taxes before the package can be released for final delivery.

Refusal to pay customs charges may result in the package being returned to us or destroyed by customs authorities. Coastal BathCo is not responsible for packages returned, delayed, or destroyed due to unpaid duties or taxes. In such cases, the customer remains responsible for the original purchase price, and refunds may be subject to deductions for return shipping costs and restocking fees.

If you have questions about customs requirements or duty rates for your country, we recommend contacting your local customs office before placing your order.