Contact Us

Get in Touch with Coastal BathCo

We're here to help! Whether you have a question about our bath and body products, need assistance with an order, or simply want to learn more about what we offer, our friendly team at Coastal BathCo is ready to assist you. We value every inquiry and strive to provide prompt, helpful responses to ensure your experience with us is exceptional.

Contact Information

Reach out to us using any of the following methods, and we'll get back to you as quickly as possible:

Email: coastalbathco@proton.me
Phone: 61485906999
Mailing Address: Sydal Street, Little Mountain, 4551, Australia

Business Hours

Our customer service team is available to assist you during the following hours:

Monday – Friday: 9:00 AM – 5:00 PM AEST
Saturday – Sunday: Closed

Please note that inquiries received outside of business hours or on weekends will be responded to on the next business day.

Response Time

We aim to respond to all email inquiries within one business day during our regular business hours. During peak periods or holidays, response times may be slightly longer, but we'll do our very best to get back to you promptly. For urgent matters related to current orders, please include your order number in your message to help us assist you more quickly.

Order, Shipping & Returns Inquiries

Order Questions

If you have questions about placing an order, product availability, or need help navigating our website, don't hesitate to contact us. We're happy to walk you through the ordering process or provide recommendations based on your needs.

Shipping Information

We offer free shipping on all orders within Australia. Once your order is processed and dispatched, delivery typically takes 3-5 working days. You'll receive a confirmation email with tracking information so you can follow your package every step of the way. If you have questions about the status of your shipment or delivery timeframes, please reach out with your order number, and we'll provide an update.

Returns & Exchanges

We want you to love your Coastal BathCo products. If for any reason you're not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange. Items must be unused, in their original condition, and in original packaging. For detailed information about our return process, eligibility requirements, and return shipping instructions, please visit our Returns & Refunds page or contact our team directly at coastalbathco@proton.me.