Refund policy

At Coastal BathCo, we want you to be completely satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note that there is no statutory cooling-off period for online sales in the United States — this return window is our own policy designed to give you peace of mind when shopping with us.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be in the same condition that you received it
  • Unworn, unused, and with all original tags attached
  • In its original packaging
  • You must provide the receipt or proof of purchase

Items that do not meet these conditions may not be accepted for return.

How to Start a Return

To initiate a return, please contact us first before sending anything back:

  • Email: contact@coastalbathco.shop
  • Phone: +61485906999

Please include your order number, the item(s) you wish to return, and the reason for the return. Our customer service team will review your request and provide you with further instructions.

Important: Items sent back to us without first requesting a return authorization will not be accepted.

Return Address

Once your return is approved, we will send you a return shipping label along with detailed instructions on how and where to send your package. Returns should be sent to:

Coastal BathCo
Sydal Street
Little Mountain, Queensland 4551
Australia

Return Shipping Costs

For standard returns (change of mind, size, color, etc.), we will provide you with a return shipping label and instructions. Please follow the guidance provided when you contact us to initiate your return.

For items that arrive damaged, defective, or incorrect, we will cover all return shipping costs — see the "Damaged, Defective, or Wrong Items" section below.

Refund Method and Timing

Once we receive and inspect your returned item, we will notify you by email to let you know whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account — this is beyond our control.

If more than 15 business days have passed since we approved your return and you have not yet received your refund, please contact us at or call +61485906999.

Damaged, Defective, or Wrong Items

We take great care in packaging and shipping your order, but sometimes issues occur in transit or at our fulfillment center. Please inspect your order carefully upon delivery.

If you receive an item that is defective, damaged, or incorrect, please contact us immediately at contact@coastalbathco.shop or +61485906999 so we can evaluate the issue and make it right.

For damaged, defective, or incorrect items:

  • We will cover all return shipping costs
  • We will send you a replacement at no additional charge, or issue a full refund, at your preference
  • You will not be responsible for any shipping fees

Please provide photos of the damage or defect when you contact us, as this helps us resolve your issue quickly and improve our quality control.

Non-Returnable Items

Certain types of items cannot be returned for health, safety, or practical reasons:

  • Personal care goods and beauty products (due to health and hygiene concerns)
  • Perishable goods such as food, flowers, or plants
  • Custom products, special orders, or personalized items made specifically for you
  • Hazardous materials, flammable liquids, or gases
  • Gift cards
  • Sale or clearance items (unless defective or damaged)

If you have questions or concerns about whether your specific item is returnable, please contact us at contact@coastalbathco.shop before making your purchase.

Exchanges

We do not offer direct exchanges at this time. If you need a different size, color, or product, the fastest way to ensure you get what you want is to:

  1. Return the item you have following the process above
  2. Once your return is accepted and processed, place a separate order for the new item

This approach ensures you receive the item you want as quickly as possible, typically within 3-5 working days of placing your new order.

Order Cancellation

We begin processing orders quickly to ensure fast delivery. If you need to cancel your order, please contact us immediately at contact@coastalbathco.shop or +61485906999.

If your order has not yet been shipped, we will cancel it and issue a full refund to your original payment method. If your order has already shipped, you will need to follow our standard return process once you receive the item.

Questions or Concerns

If you have any questions about our Return & Refund Policy, or if you need assistance with a return, please don't hesitate to reach out:

  • Email: contact@coastalbathco.shop
  • Phone: +61485906999

Our customer service team is here to help ensure you have a positive shopping experience with Coastal BathCo.

Note: This Return & Refund Policy applies to customers in the United States. There is no statutory cooling-off period for online purchases in the US — our 30-day return window is a voluntary policy we offer to ensure customer satisfaction. For customers in other jurisdictions, additional statutory rights may apply.